Terms of Service

Who we are, and what these terms cover

northcoast.ai is operated by Northcoast.ai LLC, a Cleveland, Ohio company. These terms govern your use of this website and our text-messaging program. By using the site, submitting a form, or texting our business number, you agree to them. Client engagements (consulting, pilots, website projects) are governed by their own written agreements.

Using this site

You may browse the site and use our free tools for any lawful purpose. Don't attempt to disrupt the site, misrepresent who you are on our forms, or use our content to impersonate us. The content on this site belongs to Northcoast.ai LLC and is provided for information — it isn't professional advice for your specific situation until we're actually working together.

SMS / text messaging terms

Northcoast.ai LLC offers conversational text messaging so we can respond to your inquiries — answering questions, sending estimates, and confirming appointments.

• How you opt in: by checking the optional consent box on one of our website forms, or by texting our published business number, (216) 999-5765, first.
• Message frequency varies — messaging is a two-way conversation about your inquiry, not a subscription or marketing list.
• Message and data rates may apply, depending on your mobile carrier and plan.
• Reply STOP at any time to opt out of text messages. You'll receive one final message confirming your opt-out.
• Reply HELP for help, or contact us at [email protected] or (216) 999-5765.
• Carriers are not liable for delayed or undelivered messages.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for how we handle your information.

Disclaimers

This site and its free tools are provided "as is," without warranties of any kind. We work hard to keep everything accurate and available, but we don't guarantee the site will be uninterrupted or error-free.

Limitation of liability

To the fullest extent permitted by law, Northcoast.ai LLC is not liable for indirect, incidental, or consequential damages arising from your use of this website or our messaging program. Nothing in these terms limits liability that cannot be limited under applicable law.

Governing law

These terms are governed by the laws of the State of Ohio. Any disputes will be handled in the courts of Cuyahoga County, Ohio.

Changes to these terms

If we change these terms, we'll update this page and its effective date. Questions? Just ask — [email protected] or (216) 999-5765.